EXCHANGE – (Only for purchase made within India, not applicable for International Purchase)
We understand that sometimes you may not find your ideal jewel in one-go. Hence, AMAYRA offers a zero-deduction first exchange to make it right for you. The exchange request must be initiated within 7 days of receipt of product for a zero-deduction exchange along with the code of the product you want it be exchanged with. The jewel to be exchanged should be in the same condition as it was purchased. If we receive an exchange request for a jewel that has been used or damaged or the security tag has been tampered with, we will not be able to offer a zero-deduction exchange. You can then request to have it shipped back at your expense. For an exchange after a period of 7 days, a restocking fee of 10% of the order value will be levied on the exchange of diamond jewellery and 20% of the order value will be levied on the exchange on uncut diamond or polki jewellery. This option is available for the life-time of the jewel purchased. A complimentary pick up of your jewel will be arranged by us within 48 working hours of receiving your request. Our customer service team would proactively reach out to settle any incremental/reduced purchase value.
RETURN – (Only for purchase made within India, not applicable for International Purchase)
Your satisfaction is our number one priority. In the unlikely event that we process an order incorrectly or you receive a damaged item, we will gladly replace it or accept it for a full refund at our expense. The return request must be initiated with 7 days of receipt of the product for a zero-deduction. While the initial shipping is free, the shipping cost of return will have to be borne by the customer. A pickup of your jewel will be arranged by us within 48 working hours of receiving your request. The jewel should be returned in the same condition as it was purchased. If we receive a return that has been used or damaged or the security tag has been tampered with, we will not be able to offer a zero-deduction return. You can then request to have it shipped back at your expense. For a return initiated after a period of 7 days and for the entire lifetime of the jewel, a deduction of 20% of the order value will be levied on the return of diamond jewellery and 30% of the order value will be levied on the return on uncut diamond/jadau/polki jewellery. This option is available for the life-time of the jewel purchased.
REFUND PROCESS – (Only for purchase made within India, not applicable for International Purchase)
Once the jewel has been picked up by the courier team, kindly allow us up to 20-25 business days to credit the amount back in your account. Chargeback is not available for any international transactions.
Business days are Monday-Friday except for national holidays. Return and exchange processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at email@example.com or by phone at +91 98108 50629 between 11 am - 7 pm IST, Wednesday - Monday.
For In-store returns and exchanges, bring your invoice or receipt (required) to our flagship store during our store operational hours 11AM – 7PM (Wednesday - Monday).
Domestic & International orders will be shipped with 7 - 10 working days for ready to ship products. For any customized order, shipment will be made within 15 - 21 working days.
To return your product, only applicable for domestic orders, (not applicable for international order), you should mail your product to: M-49,1 st Floor, M Block Market, Greater Kailash-1, New Delhi -110048. India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.