Return Policy

Exchange (for purchases within India)

We understand that you may not find your ideal jewel in one go. Amayra offers a zero-deduction first exchange to make it right for you. The exchange request must be initiated within 7 days of receiving the product along with the code of the product you want to exchange with. The jewel must be unused, undamaged, and have the security tag intact.

If these conditions aren't met, zero-deduction won't apply. You may request to have it shipped back at your expense. After 7 days, a restocking fee of 10% (for diamond jewellery) or 20% (for uncut/polki jewellery) will apply. This exchange option is available for the lifetime of the jewel. A complimentary pickup will be arranged within 48 working hours. Our team will coordinate any price differences.

Return (for purchases within India)

If you receive a damaged or incorrect item, we will gladly replace it or offer a full refund. The return request must be made within 7 days of receiving the product. Return shipping is at the customer's expense. Pickup will be arranged within 48 working hours.

The jewel must be returned in its original condition. If it's used, damaged, or the tag is tampered with, we cannot offer a full refund. After 7 days or anytime later, a deduction of 20% (diamond jewellery) or 30% (uncut/polki/jadau jewellery) will apply. This return option is valid for the lifetime of the jewel.

Refund process

After pickup, allow up to 20–25 business days for the refund. Chargebacks are not available for international transactions.

Business days are Monday–Friday (excluding national holidays). Processing begins after the returned item is received. For any queries, contact us at info@amayrajewellery.com or call +91 98108 50629 between 11 am – 7 pm (Wednesday to Monday).

In-store returns and exchanges

Visit our flagship store with your receipt during store hours (11 am – 7 pm, Wednesday to Monday).

Shipping policy

Domestic and international orders are shipped in 7–10 working days for ready-to-ship products. Custom orders ship in 15–21 working days.

To return a domestic order, mail it to: M-49, 1st Floor, M Block Market, Greater Kailash-1, New Delhi - 110048, India.

Please note that return shipping costs are not covered by us. Shipping fees are non-refundable. If you receive a refund, return shipping will be deducted.

Depending on your location, exchange delivery times may vary. Use a trackable service or insurance—we can't guarantee returned items are received.